Thank you for shopping at Pellelife. Our online shop provides unique products from our independent designers backed by high-quality materials and reliable production. Our members of the QA team inspect each product before packaging to ensure maximum customer satisfaction.

If you are not entirely satisfied with your purchase, it is easy to exchange or refund. Simply follow the instructions, and submit a request for return/exchange on your order page and we will try our best to meet your request.

Easy Exchanges:
Need a different size, color, or pattern? Have a hassle-free exchange as long as it is in stock.

Fast Refund:
Send the returned purchase in its original packaging with the original label back to our return center. We will issue a refund to your original payment method within a week.

Returns &Exchanges Policy
We accept return of products. Customers have the right to apply for a return within 30 days after the receipt of the product. Please report it to us within 30 days of receiving it for a partial refund of the item cost

-Customers will only be charged once at most for shipping costs (this includes returns); Restocking to be charged to the consumers for the return of the product.

-Please note that evening and wedding dresses are order-made products, you can return them only if there is an obvious quality problem within 7 days. Otherwise, we will not accept the return.

-Please contact us in advance and we will provide you with the address where you should return. Do not send them back to the address on the package. Or no refund will be issued.

-Items must be unused, undamaged, and in original packaging with all the original labels, ensure that all articles in the package are intact! If not, the buyer is responsible for all incurred fees and no refund will be issued.

-Buyer is responsible for return shipping cost.

Items that do not meet these criteria will not be considered for return.

We do not accept any request for exchange and return once the "specials" are sold.

Purchase Not Eligible for Return
-Final sale item(s) is not eligible for return or exchange.

-Swimwear and lingerie are not eligible for return or exchange.

-Swimwear and lingerie can only be returned/exchanged if it is defective/damaged or the wrong item.

-You must email us a picture showing the problem/defect after submitting the return/exchange request online.

Order Cancellation
Your order will be fully refunded if it’s canceled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. We will NOT accept order cancellation requests if the order shave already been shipped.

All refunds will be processed within one week.

Contact us
If you have further questions/issues, please don’t hesitate to contact us at service@pellelife.com or chat with us online.